Shipping policy
SHIPPING POLICY
Overview
We are committed to delivering your orders quickly and safely. All shipments are tracked and insured for your peace of mind.
UK Shipping Options
| Service | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Delivery | 3-5 business days | £2.99 | Included |
| Express Delivery | 1-2 business days | £6.99 | Included |
| FREE Shipping Threshold | N/A | FREE | Included |
Important Shipping Information
- • Processing Time: 2-3 business days before dispatch
- • FREE Shipping: On all orders over £50 (Standard Delivery)
- • Carriers: Royal Mail (UK Standard & Special Delivery), DHL, FedEx (International)
- • Tracking: All orders include tracking. You'll receive a tracking number via email
- • Cut-off: Orders placed before 2pm are dispatched same business day
- • Weekends/Holidays: We're closed on weekends and bank holidays
International Shipping
- • Delivery Time: 7-14 business days (varies by destination)
- • Customs: International orders may incur customs duties/taxes
- • Tracking: Full tracking included with all international shipments
- • Responsibility: Customs clearance responsibility lies with the customer
Lost or Damaged Orders
If your order arrives damaged or goes missing:
- Contact us immediately with photos and tracking details
- We will investigate with the carrier
- A replacement or refund will be issued once confirmed
- Response time: 48 hours
Address Changes
Once an order has been dispatched, the address cannot be changed. If you need to change your address, please contact us immediately before dispatch.