Refund policy

RETURN & REFUND POLICY

Overview

We want you to be completely satisfied with your purchase. If you're not happy, we offer hassle-free returns with FREE return shipping for UK customers.

Return Window

  • • 30 days from the date of delivery
  • • Item must be unused, unworn, and in original packaging
  • • Tags must be attached (where applicable)

Return Process

Step 1: Contact us

Email us at moeenydbodn@gmail.com with your order number and reason for return

Step 2: Receive return label

We'll send you a FREE prepaid return label via email within 24 hours

Step 3: Pack and ship

Pack the item securely in original packaging and use the return label provided

Step 4: Track return

Track your return using the tracking number provided

Step 5: Receive refund

Once we receive and inspect your return, we'll process a refund to your original payment method within 7-10 business days

Refund Details

  • • Refund Amount: Full purchase price
  • • Restocking Fee: NONE
  • • Processing Time: 7-10 business days after receipt
  • • Method: Original payment method (card/PayPal/bank transfer)
  • • Return Shipping: FREE for UK customers

Non-Returnable Items

The following items cannot be returned:

  • • Customized or personalized items
  • • Clearance or final sale items (marked as such)
  • • Items used, worn, or damaged by customer
  • • Items returned without original tags/packaging
  • • Perishable or consumable items opened

Defects & Damage Claims

If you receive a faulty or damaged item:

  1. Contact us within 48 hours with photos
  2. A full replacement or refund will be issued
  3. No return required for clearly defective items
  4. Return shipping is provided if needed

Exchanges

Want to exchange an item? We offer free exchanges for size/color changes within 30 days of delivery. Simply return your item using the free return label and place a new order, or contact us for a direct exchange.